FAQ

Frequently Asked Questions

How long does shipping take?

Orders ship within 1-3 business days. Standard shipping takes 5-7 business days, while expedited shipping arrives in 2-3 business days. We'll send you tracking info as soon as your order ships so you can stalk your package accordingly.

What's your return and exchange policy?

We offer 30-day returns and exchanges on unworn, unwashed items with tags attached. If it doesn't fit or you're not vibing with it, we've got you covered. Just reach out to start the process—no judgment, we promise.

How do I know what size to order?

Our apparel runs true to size, but check the size chart on each product page for exact measurements. When in doubt, size up for a more relaxed, oversized fit. Still unsure? Contact us and we'll help you find your perfect fit.

How do I care for my items?

Machine wash cold, tumble dry low, and avoid bleach. The designs are printed to last, but treating them gently keeps them looking fresh longer. Iron inside-out if needed—the sass stays permanent either way.

How do I track my order?

Once your order ships, you'll receive a tracking number via email. Click the link to see exactly where your package is. If you don't see it, check your spam folder or contact us and we'll track it down for you.

Do you ship internationally?

Not yet! We currently only ship within the United States. International shipping is on our radar, so stay tuned. Sign up for our email list to be the first to know when we expand.

Do you offer discounts or run promotions?

Absolutely! We drop exclusive discounts and promos to our email subscribers first. Follow us on social media and join our email list to catch sales, new drops, and the occasional unhinged offer.

What if my item arrives damaged or wrong?

We're on it. If your order arrives damaged, defective, or just plain wrong, email us within 7 days with photos and your order number. We'll send a replacement or refund ASAP—no hassle, no drama.

How do I contact customer support?

Email us at support@shirthappensbyjenny.com or use the contact form on our website. We typically respond within 24-48 hours (weekdays). We're here to help, answer questions, or just chat about how great your taste in apparel is.

When do you restock sold-out items or drop new designs?

New designs drop weekly, and restocks happen as fast as we can make them. Follow us on social media and join our email list for first dibs on fresh prints and restocked favorites. Don't sleep on it—popular designs sell out fast.