Refund policy

Return & Refund Policy

We want you in a shirt you love. If something isn't right, we're here to help.

Returns
You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, your item must be unworn, unwashed, and in its original condition.

To start a return, email shirthappensbyjenny@gmail.com with your order number and the item you'd like to return. We'll send you return instructions and, when applicable, a prepaid return shipping label.

Please do not send items back without contacting us first.

Custom & Personalized Items
Because custom and personalized items are made specifically for you, they are final sale and cannot be returned or exchanged, unless the item arrives damaged, defective, or we made an error with your order.

Damaged, Defective or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, contact us as soon as possible at shirthappensbyjenny@gmail.com so we can make it right.

Refunds
Once we receive and inspect your return, we'll let you know when your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow approximately 5–7 business days for the refund to appear after it has been processed. Your bank or credit card company may require additional processing time.

Exchanges
Need a different size? Contact us at shirthappensbyjenny@gmail.com and we'll let you know the best way to handle your exchange, subject to availability.

Return Address
Return instructions and the appropriate return address will be provided after your return request is approved

Questions?
Email shirthappensbyjenny@gmail.com. It's really me, Jenny, reading your messages, and I'll be happy to help.